Last updated: 10.04.2026
This Privacy Policy explains how ANI FITNESS d.o.o. ("Fitness Anny", "we", "us", or "our") collects, uses, stores, shares, and otherwise processes your personal data when you access or use the Fitness Anny TV App, including through smart TVs, connected TV devices, streaming media devices, set-top boxes, and similar platforms (the "TV App").
Please read this Privacy Policy carefully. By using the TV App, you acknowledge that your personal data will be processed as described in this Privacy Policy.
1. WHO WE ARE
ANI FITNESS d.o.o.
Ulica Nikole Šopa 4
88320 Ljubuški
Bosnia and Herzegovina
Email: fitnessanny@fitnessanny.com
For the purposes of applicable data protection laws, ANI FITNESS d.o.o. is the controller of your personal data processed in connection with the Fitness Anny TV App, unless otherwise stated.
2. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to personal data collected and processed through the Fitness Anny TV App and related services made available through television-based or connected device environments.
This Privacy Policy does not apply to:
- (a) the Anny Health mobile application, which is governed by a separate privacy policy;
- (b) third-party platforms, app stores, smart TV operating systems, payment services, or other third-party services that may have their own privacy notices and practices.
3. USERS UNDER 18
The TV App is intended for users who are at least 18 years old, or who access the TV App with the consent and supervision of a parent or legal guardian where permitted by applicable law.
We do not knowingly collect personal data directly from children in violation of applicable law. If you believe that a child has provided us with personal data without appropriate authorization, please contact us and we will take appropriate steps.
4. THE PERSONAL DATA WE COLLECT
We may collect personal data in the following ways:
- (i) directly from you;
- (ii) automatically when you use the TV App; and
- (iii) from third parties, such as app stores, payment providers, authentication providers, and device/platform partners.
The categories of personal data we may collect include:
4.1. Data you provide directly
- full name;
- email address;
- account login credentials;
- billing address and country;
- payment-related information (where relevant, and usually via payment processors or app stores);
- customer support communications;
- marketing preferences;
- information you provide when contacting us, submitting a complaint, or requesting support.
4.2. Data collected automatically
When you use the TV App, we may automatically collect:
- IP address;
- device identifiers;
- smart TV or streaming device model;
- operating system and app version;
- language settings;
- log data;
- date and time of access;
- session activity;
- viewing activity and content interaction;
- crash data, diagnostics, and performance data;
- network and connectivity information;
- approximate location inferred from IP address.
Where technically available, we may also collect information such as MAC address, device type, screen resolution, and technical environment information necessary for secure operation, analytics, troubleshooting, and service improvement.
4.3. Data from third parties
We may receive information about you from:
- app stores and platform operators;
- payment processors and billing partners;
- authentication or sign-in partners;
- analytics providers;
- customer support vendors;
- marketing and advertising partners, where permitted by law.
This may include subscription status, transaction confirmation, device or platform identifiers, and technical information needed to verify access rights and provide the service.
5. HOW WE USE YOUR PERSONAL DATA
We use your personal data for the following purposes:
5.1. To provide the TV App and our services
We use your personal data to:
- create and manage your account;
- authenticate your access;
- provide video streaming and content access;
- maintain your subscription status;
- enable user support;
- communicate service-related notices;
- provide security, fraud prevention, and account protection.
Legal basis:
- performance of a contract;
- legitimate interests;
- compliance with legal obligations.
5.2. To process payments and subscriptions
We use personal data to:
- verify subscription entitlement;
- process billing and renewals;
- maintain transaction records;
- prevent fraudulent transactions.
Where purchases are made through third-party app stores or payment providers, those third parties may independently process your personal data under their own privacy terms.
Legal basis:
- performance of a contract;
- compliance with legal obligations;
- legitimate interests.
5.3. To improve the TV App and user experience
We use technical, usage, and analytics data to:
- understand how users interact with the TV App;
- troubleshoot errors;
- improve functionality and design;
- optimize streaming quality and performance;
- develop new features;
- monitor content engagement.
Legal basis:
- legitimate interests;
- consent, where required by applicable law.
5.4. To personalize content and recommendations
We may use your viewing activity, recent content interactions, preferences, and technical usage information to recommend workouts, plans, educational videos, or other content that may be relevant to you.
Legal basis:
- performance of a contract;
- legitimate interests.
5.5. To send marketing communications
Where permitted by law, or where you have given consent, we may use your contact data and preferences to send newsletters, promotional offers, service updates, and information about Fitness Anny products or services.
You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us.
Legal basis:
- consent;
- legitimate interests, where permitted by law.
5.6. To comply with legal obligations and protect our rights
We may use personal data to:
- comply with legal, tax, accounting, and regulatory obligations;
- enforce our Terms of Use;
- protect our intellectual property;
- investigate misuse, abuse, fraud, or unauthorized sharing;
- establish, exercise, or defend legal claims.
Legal basis:
- compliance with legal obligations;
- legitimate interests.
6. COOKIES AND SIMILAR TECHNOLOGIES
Depending on the platform or device through which you access the TV App, we and our partners may use cookies, SDKs, local storage, pixels, or similar technologies to:
- keep you signed in;
- remember preferences;
- measure usage and performance;
- improve navigation and streaming experience;
- conduct analytics;
- support marketing or attribution, where permitted.
Some of these technologies may be controlled by the operating system, device manufacturer, or app platform rather than directly by us.
Where required by law, we will request your consent before using non-essential cookies or similar technologies.
7. WHEN WE SHARE YOUR PERSONAL DATA
We may share your personal data with the following categories of recipients, only where necessary and permitted by law:
- service providers that support hosting, analytics, video delivery, customer support, payment processing, communications, security, and technical operations;
- app stores, smart TV manufacturers, platform operators, and connected device ecosystems;
- payment providers and billing partners;
- professional advisers such as lawyers, auditors, insurers, and accountants;
- regulators, courts, law enforcement, or public authorities where required;
- potential buyers, investors, or successors in the event of a merger, acquisition, restructuring, or sale of all or part of our business.
We do not sell your personal data.
8. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to and processed in countries other than the country in which you live, including countries that may not provide the same level of data protection.
Where required by applicable law, we take appropriate safeguards to protect your personal data, such as contractual safeguards, data processing agreements, and other lawful transfer mechanisms.
9. HOW LONG WE KEEP YOUR PERSONAL DATA
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including for:
- providing the TV App and related services;
- maintaining your account and subscription;
- complying with legal, tax, accounting, and regulatory obligations;
- resolving disputes;
- enforcing agreements;
- protecting our business and legal rights.
Retention periods may vary depending on the type of data, the purpose of processing, and our legal obligations.
10. SECURITY
We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, and disclosure.
However, no internet-based service, streaming platform, storage system, or electronic transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing activities;
- withdraw consent at any time where processing is based on consent;
- request portability of your personal data;
- lodge a complaint with a competent supervisory authority.
To exercise your rights, please contact us at: fitnessanny@fitnessanny.com
We may request additional information to verify your identity before responding to your request.
12. THIRD-PARTY SERVICES
The TV App may be made available through third-party app stores, operating systems, smart TV environments, streaming devices, payment services, and other external platforms.
These third parties may independently collect or process data about you. We are not responsible for the privacy, security, or data handling practices of such third parties. Please review their privacy policies separately.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes. When we do, we will update the "Last updated" date above. Where required by law, we will provide additional notice or seek consent.
14. CONTACT US
If you have any questions, requests, or complaints regarding this Privacy Policy or our processing of your personal data, please contact:
ANI FITNESS d.o.o.
Ulica Nikole Šopa 4
88320 Ljubuški
Bosnia and Herzegovina
Email: fitnessanny@fitnessanny.com
